REVIEWS

 “Gemini solves a longstanding issue for the market by providing a platform to better manage claims experts. We will finally be provided with access to data that gives us greater visibility and control of our experts’ performance and costs. The service speeds up the fee payment process considerably and reduces costs by automating processes. It is the kind of positive digital disruption needed to bring us closer to our value-chain partners and allows us to transact more efficiently.”

"The LMACC looked at 11 possible suppliers. Seven made formal proposals, which were considered by a market working group of 24 claims professionals from 15 managing agencies. Four were selected to make a more detailed proposal, and Advent was chosen based on several factors.

The product design, technical capabilities, and the flexible and agile nature of the platform Advent proposed suited the LMACC’s vision for the project. Advent’s proposal exceeded market and project requirements in relation to scope and key deliverables, and the company takes a partnership approach, with a vision to serve the market on a long-term basis. This includes a low-cost and flexible approach to change. Advent displayed professionalism, engagement, and partnership delivery, all supported by technical expertise with significant market knowledge and experience, and backed up by a service-support approach, ongoing management, and resource within agreed and recommended implementation and running costs."

“This platform enables a greater understanding of expert spend and will allow Lloyd’s carriers to make informed decisions around that spend. The development of a searchable database of regularly used experts, supported by the onboarding process and performance oversight, will allow carriers to manage effectively the delivery of claims services for the benefit of carriers and policyholders alike.”